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NPS Calculator: Calculate Your Net Promoter Score Instantly
NPS Calculator
Calculate Your Net Promoter Score in a Snap
Detractors:
Passives:
Promoters:
Your NPS Score:
0
1
Determine your Detractors.
Your detractors are those who are most likely to speak badly about your company to others and have negative feelings toward your business. This group rates you between a 0 and a 6.
2
Determine your Passives.
Your passives are customers who are the most at risk for being swayed easily. They can become a detractor or a promoter easily. They rate you between a 7 and an 8.
3
Determine your Promoters.
Your promoters are those who talk highly of you to other people. They rate you between a 9 and a 10.
Determine Your Detractors
Detractors are customers who are likely to speak negatively about your business. They rate their experience between 0 and 6. Identifying detractors is the first step in using the net promoter score formula effectively to pinpoint areas for improvement.
Determine Your Passives
Passives are neutral customers who neither promote nor criticize your brand. They score you between 7 and 8. This group is susceptible to influence, meaning they could easily become detractors or promoters. Accurate NPS net promoter score calculation helps you identify and engage with this group strategically.
Determine Your Promoters
Promoters are your brand advocates who actively recommend your business to others. They rate their experience between 9 and 10. Promoters are a vital segment for boosting your overall net promoter score calculation formula and driving growth.
Have Questions? We have Answers.
Your inquiries are important to us. Reach out for personalized assistance.
Net Promoter Score (NPS) is a customer satisfaction metric that measures how likely customers are to recommend your business. It uses the NPS calculator formula to classify customers into detractors, passives, and promoters.
A positive NPS indicates strong customer loyalty, while a negative score signals areas requiring immediate attention.
A good NPS score varies by industry, but typically, a score above 50 is excellent, showcasing high customer satisfaction and loyalty.
To calculate NPS, subtract the percentage of detractors from the percentage
of promoters. The formula is:
NPS = (% Promoters) - (% Detractors).
An NPS calculator simplifies the process of working out your score by automatically applying the net promoter calculator formula. It saves time and ensures accuracy.
- Quick and accurate NPS calculation.
- Helps track customer satisfaction over time.
- Identifies actionable insights for business improvement.
Focus on addressing detractors’ concerns and converting passives into promoters. Use customer feedback to make targeted improvements.
It’s recommended to measure NPS regularly, such as quarterly or after key customer interactions. Frequent tracking helps identify trends, address issues promptly, and improve customer experience over time.
